Customer Help

Orders and Shipping

Your Order will take 5-12 business days to arrive, (excluding processing time)

Currently, we are not accepting new account registrations. However, you can still make purchases as a guest, leave reviews, and contact us via email.

You can contact us through our email support@pinnaclesake.com

Note that if your order has been shipped already, no modifications can be made to your order, and it’ll be returned and refunded if not picked up.

You can track your order through this page

We do not retain any details of your payment information.

Do you charge sales tax?

Sales tax will be applied to your purchase.

Do you ship to my country?

We ship worldwide, excluding a few select countries.

If you’ve ordered multiple items, they will arrive in a single package.

What is your returns policy?

Our Returns policy can be seen through this page

I received the wrong item

if you’ve recieved the wrong item or it wasn’t as described, contact us as soon as possible at support@pinnaclesake.com

we’ll send you another item or refund you promptly.

My order arrived damaged

If your order arrives damaged, please contact us at support@pinnaclesake.com for a replacement.

after you’ve contacted us through email, we’ll send you the address of where you’ll mail your return.

if your order hasn’t been processed or shipped already, you can cancel your order or modify it without issue.

if you want an item that is sold out, you can email us and we’ll let you know when it’ll be stocked again.