Overview
Refund and Returns Policy
Last updated: August 15, 2023
Thank you for shopping at Pinnaclesake. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 10 days to return an item from the date you received it.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
If you’re eligible for a product return, we’ll handle the shipping fees for it, no money will be deducted on your side.
Contact Us
If you have any questions on how to return your item to us, contact us at support@pinnaclesake.com. We will guide you through the return process.
Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at support@pinnaclesake.com. We will provide instructions on how to proceed.
Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and digital downloads. Please get in touch if you have questions or concerns about your specific item.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. If the order has not been shipped, we will do our best to accommodate your request.